A client, he stated, had came into the office and noticed dust that had build up in various corners, on desks and in other areas of the office. The client asked if the office had a cleaning service and if so, they were not doing the job the they were paying them for. The attorney informed the client that at the current time, they did not have a service. The client stated, "You should add one".
I am sure that the Attorney would have preferred that he did not have to briefly encounter this situation. As a networking friend, I know that he is a highly-respected counselor that performs excellent service his clients. In the same aspect, if this client was a potential customer how would they felt about the services they would receive from a dusty office? Would that customer have given their business to another attorney, by making a judgment regarding the business by the first impression of the office.
Think about going into a retail environment. If the store is messy, clothes are on the floor instead of the racks and the dressing rooms look like a group of two-year old children had a play date featuring "Mommy or Daddy" clothes playing dress-up. Would you feel comfortable shopping in that store? Would you wonder if the sweater you are about to buy for a decent amount of money, was on the floor before you could see it there? Could you find the item that you came into the store to shop for? Would you just leave and shop at another store or location?
Your business or home is a representative of you. How the area is perceived in the eye of the customer could gain you a additional sale or lose the potential client forever.
In these difficult economic times, it can be a first thought to trim, cut or in-source environmental services. Businesses can wonder that maybe they can add the cleaning to a secretary, administrative assistant or others in the office. Downfalls of using the method are the office worker only cleaning the areas they believe are important, being upset silently that they are being used as the "Janitor" or a paying overtime for the office worker; costing the business money than saved, off the budget.
When everything you do to gain and keep a client is important, why risk it by not having a professional environmental services team maintain your business appearance?
Professional environmental services is a key term. There are many janitorial businesses. Some janitorial business prefer that they are not seen and rarely heard from by you or your office staff. The staff that they could employ might not be trained and view cleaning a office like cleaning a home. Other companies might view cleaning services as a part-time business and treat your business as occasional venture in their weekly schedule.
Contracting your office cleaning service to a professionally trained and managed environmental maintenance organization will increase your client satisfaction, lessen illnesses among staff and make your office a true representative of the services that you give to your customers. Using certified Green-Sealed products to clean your business, professional environmental maintenance companies can lessen any illness germs that be lurking around in the office. At the same time, Green-Seal products do not produce smells or chemicals that can harmful to workers with allergies or sensitivity which leads to less employee sick days used to increase productivity for your business.
Trained environmental maintenance staff know the right methods to cleaning, including using "Capture and Removal" type systems with Microfiber towels to gather dust from seen and rarely noticed areas and using backpack Hepa-filter vacuums to the benefit for asthma and allergy sufferers. The Hepa filter in the vacuums traps the fine particles (such as pollen and dust mite feces) which trigger allergy and asthma symptoms. Using High Efficiency Particulate Air technology, the filter that can trap a large amount of very small particles that other vacuum cleaners would simply recirculate back into the air of your office or home.
There is more to a true Professionally Trained Environmental Maintenance Company besides pulling out the office trash and cleaning the restrooms. Other valued added services like hard and wood floor care services, carpet care, PTAC (Air Condition Filters) cleaning, window and true "Green-Cleaning" methods should be available to your business from the company your office chooses. Asking the administrative assistant to run a floor buffer or a industrial carpet cleaning machine might be a little challenging, as well as hazardous for the employee.
Think about the value you can add to your business, profits and employees by seriously considering adding a true cleaning service provider for your business. Examine at all the benefits, awards and return on investiment that can be gained.
Monica Ross-Williams
Owner
ServiceMaster Building Services
734-328-3025
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